Overview
Our refund and returns policy lasts 30 days from the date you receive your order. If more than 30 days have passed since delivery, we unfortunately cannot offer you a full refund or exchange.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
To complete your return, we require a proof of purchase.
Returns for Faulty Items
If you believe your product is faulty, please contact us at [email protected] within 30 days of receiving your order, explaining the issue.
You are entitled to either a full refund or a replacement product, depending on your preference.
You will need to return the product to us. We will reimburse reasonable postage costs for returns of faulty items.
Returns should be sent to:
WowDog HQ
School House
Drumblade
AB54 6EQ
Returns for Other Reasons
If you wish to return a product for any reason other than a fault, the item must be:
- Returned within 30 days,
- In unused and original condition, and
- In its original packaging.
Once the returned item is received and inspected, a refund will be issued, minus the cost of original shipping. Return postage costs for non-faulty items are the responsibility of the customer.
Refunds
Once your return is received and inspected, we will notify you via email that we have received your item and whether your refund has been approved.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a few working days.
Late or Missing Refunds
If you haven’t received a refund yet:
First, re-check your bank account.
Then contact your credit card company or bank- processing times vary.
If you’ve done all of this and still have not received your refund, contact us at [email protected].
Sale Items
Sale items are subject to the same conditions as regular priced treats.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange a faulty item for the same one, email [email protected] and send the item to the address below.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the return. Once the item is received, we’ll issue a gift certificate.
If the item wasn’t marked as a gift, or the order was sent to the gift giver, we’ll send the refund to the gift giver directly.
Shipping Returns
To return your product, send it to:
WowDog HQ
School House
Drumblade
AB54 6EQ
Customers are responsible for return shipping costs unless the item is faulty. If you are returning a high-value item, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need help?
For questions about refunds and returns, contact us at: